Customer Support Specialist

Join Austrian Airlines as a Customer Support Specialist!

Do you have a passion for aviation and a talent for exceptional customer service?

Become part of our Lviv Customer Service Centre, supporting passengers worldwide with top-quality assistance.

This is not a remote position, but an exciting opportunity to work in a dynamic environment where teamwork, expertise, and a commitment to excellence drive us forward.

Requirements:

• Advanced Proficiency in English
• Flexibility to work shifts (including evenings, weekends, public holidays)
• Effective communication skills over phone and email
• Customer-oriented mindset
• Advanced computer skills

Responsibilities:

• Work with the reservation system (bookings, rebookings)
• Provide flight schedules, ticket prices, and travel-related information
• Offer additional flight-related services
• Handle issues and complaints, providing solutions
• Balance customer concerns and business requirements

Benefits:

• Official employment in an international aviation company
• On-time salary, paid vacation, and sick leave
• VIP Health Insurance possibility
• Comfortable office
• Friendly and passionate team

Personal Benefits of Working for Austrian Airlines:

• First work experience
• Travel opportunities with Austrian Airlines
• Comprehensive trainings provided by the company
• High-level corporate culture with a focus on employee well-being and professional growth

Our customers are very important for us as well as our employees who chose Austrian Airlines. The company provides excellent service and wishes to create working conditions on European level.

If you’re ready to take off in your career with Austrian Airlines, send us your resume — we look forward to welcoming you aboard!