Accounts Receivable (AR) Specialist Responsibilities

VIGO Industries is a New York-based kitchen and bath company specializing in modern, high-quality fixtures and products for residential and commercial spaces. Our product range includes shower doors, faucets, sinks, and shower systems, combining thoughtful design, durability, and functionality. We are a growing, collaborative team focused on delivering excellent products and customer service while continuously improving how we work. At VIGO, we believe in teamwork, accountability, and supporting one another to achieve shared goals.

We are looking for an experienced Accounts Receivable Specialist to join our team remotely. The role includes SAP payment posting, cash application, customer collections, invoice disputes, deductions, refunds, and month-end accounting support.

Requirements:

• English: Intermediate (B1) level or higher. Please note: the interview will be conducted in English.
• ERP: Experience with SAP (payment posting and AR processes).
• MS Excel: Good knowledge of MS Excel (vlookup, pivot tables).

Payment Processing & Cash Application

• Execute daily payment postings in SAP.
• Maintain core AR tracking logs by updating banking information daily within the Cash Receivables and Checks files in MS Teams.
• Audit and resolve portal variances by manually posting credit card payments in SAP if missed during an automated run.
• Process Shopify transaction updates by posting outgoing refund payments.

Deductions, Disputes & Revenue Recovery

• Manage the end-to-end dispute process for deductions and delivery issues, including researching, collecting Proof of Delivery (POD/BOL), and submitting claims through partner portals.
• Resolve invoice delivery errors by reviewing problem invoice lists and proactively uploading BOL and POD documentation to partner portals.
• Resubmit missing invoices using webform portals to prevent payment delays.

Credit Card Management & Customer Statements

• Support credit card processing operations and securely handle payment transactions.
• Issue credit card refunds accurately based on authorized requests from the Product Support Supervisor or Orders team.
• Generate monthly customer statements and distribute them to key accounts.

Credit Control & Collections

• Monitor the A/R Aging report, investigate, analyze, and resolve aging balance issues.
• Conduct proactive collections by emailing monthly account statements and communicating directly with customers to resolve overdue invoices.

Accounting Month-End & Cross-Functional Support

• Prepare monthly accrual calculations and post entries in SAP for high-volume accounts.